Shipping policy

Shipping Policy

Thank you for shopping with O'Neal & Sons Creations! Every item is handcrafted by our family with care and attention to detail.

Processing Time

Most orders are processed and shipped within 2–5 business days after your order is placed.

During holidays, special events, or periods of high order volume, processing times may be slightly longer. If a significant delay occurs, we will contact you as soon as possible.

Shipping Methods

Orders are shipped using trusted carriers such as USPS or UPS, depending on the destination and shipping option selected at checkout.

Shipping times are estimates provided by the carrier and begin after your order has been shipped.

Shipping Rates

Shipping charges are calculated at checkout based on the size, weight, destination, and shipping method selected.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package's progress.

Incorrect Shipping Address

Please verify your shipping address before completing your order.

O'Neal & Sons Creations is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 14 days of the expected delivery date.

We will gladly work with you and the shipping carrier to help resolve the issue.

Local Pickup

Local pickup may be available for select events or by prior arrangement. If local pickup is available for your order, instructions will be provided after purchase.